Gujarat Postal Department Launches Doorstep Digital Life Certificate Service for Pensioners

According to a report by PIB Ahmedabad, the Gujarat Postal Department has launched a doorstep digital life certificate service as a major gift to pensioners. This information was provided by Krishna Kumar Yadav, Postmaster General, North Gujarat Region, Ahmedabad. This biometric and Aadhaar-based digital life certificate facility is now available at the doorstep through postmen.

With this doorstep service from the postal department, pensioners are relieved from the hassle of visiting treasuries and banks for digital life certificates. Pensioners no longer need to visit any treasury, bank, or other department in person to submit their life certificate. Pensioners can get this digital life certificate process done through the postman or Gramin Dak Sevak of their nearest post office. A fee of only ₹70 has been fixed for this service. The certificate is automatically sent online to the relevant department, ensuring there is no disruption in receiving the pension.

In Ahmedabad, in the presence of Postmaster General Krishna Kumar Yadav, the service was inaugurated with the successful creation of digital life certificates by a postman for Employees' Provident Fund Organization pensioners Ghanshyambhai Hargovandas and Jiviben Dalabhai Parmar. Postmaster General Krishna Kumar Yadav stated that the digital life certificate, also known as 'Jeevan Pramaan', is a biometric and Aadhaar-based digital service launched by the Government of India for pensioners. Through this service, pensioners of the central government, state government, or other government organizations can submit their proof of existence online from home without visiting a bank or pension office, ensuring that the pension continues to be received.

Mr. Yadav further added that the India Post Payments Bank is providing the facility to obtain digital life certificates at the doorstep for pensioners of various central and state government departments. Pensioners can contact the postman of their area to avail of this facility. The postman will come to the pensioner's home and prepare their digital life certificate through a biometric device based on thumb or finger impressions. For this purpose, the pensioner will have to provide their Aadhaar number, mobile number, and PPO number. After the process of generating the certificate is completed, a confirmation SMS will be sent to the pensioner's mobile number. This certificate can be downloaded the next day from the website https://jeevanpramaan.gov.in/ppouser/login.

The main objective of this initiative is to promote the use of digital processes like face authentication and fingerprint biometric authentication so that all pensioners, especially those living in remote and interior areas, can avail of government services easily and conveniently. Generally, pensioners have to submit their life certificate to the treasury, bank, or relevant department in the months of November and December every year. Pensioners living in remote and interior areas often face difficulty in reaching the treasury office and also incur travel and other expenses. In such a situation, this initiative of the postal department will provide great relief and convenience to the pensioners. Additionally, pensioners can also withdraw pension amounts from their bank accounts at home through the postman using the Aadhaar Enabled Payment System.

When Prime Minister Narendra Modi launched the India Post Payments Bank across the country in 2018, 'doorstep banking services' was his main vision. Taking this vision forward, the India Post Payments Bank of the postal department, in collaboration with the Department of Pension and Pensioners' Welfare, is organizing the National Digital Life Certificate Campaign 5.0 across the country from November 1 to November 30, 2026. This initiative strengthens the vision of 'Digital India' and is an important step by the postal department to bring government services to the doorsteps of citizens.