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Commonwealth Bank accused of overcharging thousands of business customers

ASIC claims the bank charged additional fees without informing customers

By Capital Kranti desk, Gandhinagar · Editor: Parth Thakkar

12 November 2026, 3:37 am · 1 min read

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Australia's corporate regulator ASIC has initiated civil penalty proceedings against Commonwealth Bank. According to a report by ABC News, the bank is accused of overcharging millions of dollars in additional fees from its thousands of business customers, including many small businesses.

ASIC alleges that the terms and conditions of the bank's 'CommBiz' were misleading. The bank had not provided clear and accurate information regarding all fees applicable to direct debit and direct credit payments. Customers were told that fees would be charged for making payments to or from a third-party account, but the bank also charged additional and undisclosed fees for the movement of funds within the customer's CommBiz account.

According to ASIC, it is claimed that approximately $8.5 million in excess fees were collected from about 42,000 CommBiz customers during this process between November 2020 and 31 May, 2025.

Commonwealth Bank is Australia's largest bank.

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