Consumer Commission Fines Ventura Air Connect for Canceling Flight

The Gujarat State Consumer Disputes Redressal Commission has delivered an important verdict against Ventura Air Connect Limited. This commission has held the airline responsible for deficiency in services regarding the cancellation of a flight due to an aircraft tire getting punctured. In this matter, the airline has been ordered to pay a total of ₹69,000 to a passenger towards compensation and expenses, which also includes an additional fine of ₹10,000 imposed by the state commission.

According to the details of the case, the affected passenger had booked two tickets on flight VA-702 from Amreli to Surat for 2nd October, 2023. However, due to the cancellation of the flight, the passenger had to face hardship. Following this incident, an altercation and dispute took place between the airline and the passenger, following which the airline put the passenger's name on a blacklist. Adopting a strict stance on this matter, the consumer commission has ordered the airline to immediately remove the passenger's name from the blacklist.

During the hearing of this entire matter, it came to light that at the time of the incident, the airline had only a single aircraft operational. Out of the airline's total three aircraft, two aircraft were under maintenance at that time, which necessitated the cancellation of the flight. Despite this, the consumer protection forum deemed it a deficiency in services and provided justice to the passenger.