Microsoft outage disrupts email services of Indian airlines

A global Microsoft service outage has disrupted customer contact management for Indian airlines, according to a Gulf News report. Due to this technical glitch, issues have been observed in the email support services of airlines like IndiGo and Akasa Air, while Air India has stated that there is no impact on its flight operations and customer contact systems.

IndiGo has issued a service advisory for passengers, warning that its email support services are currently affected due to the global Microsoft service disruption and the company may not be able to receive your emails. The airline has clarified that its other customer support channels are available. Passengers who need immediate assistance are requested to contact its AI-powered support assistant, 6E Skai, via the website or mobile application. IndiGo has apologized for this inconvenience and thanked passengers for their patience.

Akasa Air has also reported delays in its email support services. The airline has warned that they may be unable to receive customer emails during this disruption. For immediate assistance, passengers are advised to contact their 24/7 Akasa Care Centre at +91 9606 112131 or reach out through the airline's social media channels.

On the other hand, Air India stated that its flight operations are intact and it is monitoring the Microsoft outage. According to the airline's newsroom update, its communication channels, including voice support, AI.g, social media, and customer notifications, have not been affected. The airline has temporarily rerouted its emails to ensure messages are delivered. Air India stated that they are responding to all emails within the normal 24-hour period and all its customer support channels are functioning as expected.

Air India posted on social media in a lighthearted tone, encouraging passengers to plan their upcoming holidays. The post read, "Emails can wait. The world has waited long enough. Consider this a sign to plan your vacation." It was accompanied by an image that read: "The only change we recommend is in your outlook."

For travelers flying from Dubai Airport, no flight delays have been reported due to this outage. Air India and its sister company Air India Express were scheduled to operate 16 flights from Dubai International Airport (DXB) from 12 pm on Friday until the end of the day. All flights were listed as departing on time on the Dubai Airport website.

Due to this major Microsoft outage, millions of people around the world, including in the UAE, were unable to use Outlook, Teams, and other Microsoft 365 services. This disruption began on Thursday and was still affecting users on Friday morning. Microsoft has acknowledged that its initial attempts to fix the problem were unsuccessful.

Travelers flying with Indian airlines are advised to continue checking their flight status through airline websites and airport information channels, especially if they are waiting for email responses for customer service queries.