Passengers in trouble as IRCTC website and app crash

Passengers are facing severe hardships as serious technical glitches have occurred in both the official website and the mobile application of the Indian Railway Catering and Tourism Corporation, known as IRCTC. According to a report by ABP Asmita, passengers are facing immense difficulties in logging in, searching for trains, checking seat availability, and completing bookings.

Information regarding this outage has also been recorded by the outage tracking platform 'Downdetector'. According to Downdetector's data, among the complaints made by users, 52 percent of the complaints are related to the mobile application, while 19 percent of the complaints are linked to the website. Apart from this, 19 percent of the complaints are about the general server being down. Passengers have expressed their displeasure on Twitter (currently X) and the Downdetector platform.

Venturing their anger on social media, passengers have stated that the IRCTC server frequently goes down during the festive season. The main complaint of the passengers is that when they try to book tickets, the booking fails due to the server being down, but money is often deducted from their accounts. Due to this kind of technical glitch, immense anger is seen among passengers. At the time of festivals, when passengers are keen to book tickets to go to their hometowns, such a situation puts them in even greater trouble.

On the other hand, no official statement regarding this outage has been issued by IRCTC yet. What is the exact cause of this technical glitch, how many passengers have been affected by this problem, and when the services will be fully restored, no information has been made public by the railway administration. Passengers are currently in uncertainty and are waiting for when the website and app will start working normally again.

For years, this platform has been the main medium for ticket booking for Indian Railway passengers. Even earlier, incidents of servers going down due to heavy traffic on this platform have been recorded, due to which passengers frequently face difficulties. This organization is responsible for providing digital services to railway passengers across the country and millions of people depend on its operations.