Passengers face difficulties in ticket booking as IRCTC app crashes during festive season

Amidst a sharp increase in the demand for train tickets during the festive season, the Indian Railway Catering and Tourism Corporation (IRCTC) mobile application has crashed. According to a report by Amar Ujala, this technical glitch has made the ticket booking process extremely difficult for passengers, and many are facing severe hardships in booking tickets online.

Expressing their grievances via social media, passengers stated that they have been attempting to book tickets for the last 2-3 days, but are repeatedly encountering new errors. The primary complaint from passengers is that even after logging into the app, the session is not maintained, forcing them to perform a fresh login repeatedly. This issue consumes a significant amount of time in the booking process, leading passengers to believe there is a major flaw in the system.

Passengers are facing the most severe difficulties particularly during Tatkal ticket booking. Some passengers have complained that several minutes are spent just in the login process. Even if someone manages to log in, the process of searching for trains and checking availability stalls due to high load. By the time a passenger reaches the final stage of booking, all tickets are often exhausted.

Expressing anger over this situation, passengers have also levelled allegations of corruption in Tatkal booking. Passengers claim that while ordinary people are struggling to log into the app, some agents provide guarantees for Tatkal tickets. Drawing the attention of the Railway Ministry and Ashwini Vaishnaw to this matter, they have termed it a major scam and demanded an immediate resolution to the problem.

At a time when lakhs of people are attempting to book tickets to return to their homes for the festive season, the collapse of this digital service of the Railways has led to widespread dissatisfaction among passengers. Tagging the official handles of IRCTC and Railway services, passengers have questioned whether they are being treated as scammers, as the system is not functioning properly for general users.